Privacy Policy

 Effective Date: 12.08.2024

Welcome to Sol Pet Resort! We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our pet resort, use our services, or interact with us online.

1.1 Personal Information:
When you register with us or use our services, we may collect personal information such as:

• Name
• Contact details (phone number, email address)
• Address
• Pet information (name, breed, age, medical history)

1.2 Payment Information:
We may collect payment details such as credit card information for billing purposes. This data is securely processed by our payment processing partners.

1.3 Usage Data:
We may collect information on how you use our website, including IP addresses, browser types, pages visited, and other usage statistics.

1.4 Communication Data:
We may collect records of your communications with us, including customer service inquiries, feedback, and other correspondence.

2.1 Providing Services:
We use your information to offer and manage services you request, such as pet care, grooming, boarding, training, and other resort amenities.

2.2 Communication:
We use your contact details to communicate with you about reservations, updates, promotions, and other relevant information.

2.3 Improving Services:
We analyze usage data to improve our services and enhance the customer experience, tailoring our offerings to meet your needs better.

2.4 Legal and Compliance:
We may use your information to comply with legal obligations, resolve disputes, enforce our agreements, or protect our rights and property.

3.1 Service Providers:
We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, veterinary clinics, grooming professionals, and training instructors. These providers are required to protect your information and use it only for the purposes for which it was shared.

3.2 Legal Requirements:
We may disclose your information if required by law or in response to a valid request from a governmental authority or legal process.

3.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such changes in ownership or control of your information.

We use various security measures to protect your personal information from unauthorized access, use, or disclosure. While we make efforts to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5.1 Access and Correction:
You have the right to access and update your personal information. If you need to make corrections or review the information we hold, please contact us.

5.2 Opt-Out:
You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

5.3 Data Retention:
We retain your information as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the revised effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sol Pet Resort
Airport Rd,
+962-791801811
info@solpetresort.com

Thank you for choosing Sol Pet Resort. We look forward to providing your pets with exceptional care and making their stay with us a memorable experience!