Effective Date: 12.08.2024
Welcome to Sol Pet Resort! We are committed to protecting your privacy and ensuring that your
personal information is handled in a safe and responsible manner. This Privacy Policy explains how we
collect, use, disclose, and safeguard your information when you visit our pet resort, use our services, or
interact with us online.
1. Information We Collect
1.1 Personal Information:
When you register with us or use our services, we may collect personal information including, but not
limited to:
- Name
- Contact details (phone number, email address)
- Address
- Pet information (name, breed, age, medical history)
1.2 Payment Information:
We may collect payment information such as credit card details or other financial information for billing
purposes. This information is processed securely by our payment processing partners.
1.3 Usage Data:
We may collect information about how you use our website, including IP addresses, browser types,
pages visited, and other usage statistics.
1.4 Communication Data:
We may collect records of your communications with us, including customer service inquiries, feedback,
and correspondence.
2. How We Use Your Information
2.1 Providing Services:
We use your information to provide and manage the services you request, including pet care, grooming,
boarding, training, and other resort amenities.
2.2 Communication:
We use your contact information to communicate with you about your reservations, updates,
promotions, and other relevant information.
2.3 Improving Services:
We analyze usage data to enhance our services, improve customer experience, and tailor our offerings
to better meet your needs.
2.4 Legal and Compliance:
We may use your information to comply with legal obligations, resolve disputes, enforce our
agreements, or protect our rights and property.
3. How We Share Your Information
3.1 Service Providers:
We may share your information with third-party service providers who assist us in delivering our
services, such as payment processors, veterinary clinics, grooming professionals, and training
instructors. These parties are obligated to protect your information and use it only for the purposes for
which it was shared.
3.2 Legal Requirements:
We may disclose your information if required by law or in response to a valid request from a
governmental authority or legal process.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be
transferred as part of that transaction. We will notify you of any such change in ownership or control of
your information.
4. Security of Your Information
We implement a variety of security measures to protect your personal information from unauthorized
access, use, or disclosure. While we strive to protect your information, no method of transmission over
the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Your Choices and Rights
5.1 Access and Correction:
You have the right to access and update your personal information. If you need to make corrections or
review the information we hold about you, please contact us.
5.2 Opt-Out:
You may opt out of receiving promotional communications from us by following the unsubscribe
instructions provided in those communications or by contacting us directly.
5.3 Data Retention:
We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as
required by law.
6. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal
information from children under 13. If we become aware that we have collected such information, we
will take steps to delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal
requirements. We will post the updated policy on our website with the revised effective date. We
encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us
at:
Sol Pet Resort
Airport rd,
+962- 791801811
info@solpetresort.com
Thank you for choosing Sol Pet Resort. We look forward to providing your pets with the best care and
making their stay with us a memorable experience!